โReady to dive into the world of chocolate?
๐ COCO Chocolatier is looking for a Sales & Customer Service Executive to join their passionate team! If you're bursting with energy, creativity, and a love for sales, marketing, and of course Chocolate, this is the perfect opportunity for you! ๐ผ
ABOUT COCO CHOCOLATIER
They're not just about chocolate; they're about art and innovation! COCO Chocolatier is a premium brand, known for its exquisite designs and available in top stores like Selfridges and Liberty.
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THE ROLE:
๐ Managing CRM system and working leads through a sales funnel.
๐ค Key account management โ build relationships and provide outstanding customer support to the most important customers.
๐ Introducing new products and collections to customers.
๐ช Attending trade shows both here in the UK and internationally as a brand ambassador. Regular travel to the USA.
๐ Organise and run consumer events, and work in partnership with the marketing team on the organisation of trade show.
๐ Following up on leads after trade shows and starting commercial negotiations.
๐ Identify sales trends and proactively build sales in multiple channels.
๐ Answering client correspondences through email, social media, and phone and relaying extensive product information to customers.
๐ Conducting surveys and writing reports based on customer feedback on products and services.
๐ฆ Managing orders and ensuring their prompt delivery.
๐ Assist with product launches
๐ Process sample requests (e.g. PR samples and influencer samples
โ๏ธ Ad hoc sales admin as and when needed
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โABOUT YOU:
๐ Customer service and sales experience, preferably in the food industry
๐ฃ๏ธOutgoing personality with excellent public speaking skills
๐ Ability to multitask and thrive in a fast-paced startup environment
๐ฅ๏ธ Knowledge of CRM software is a plus
๐จ Passion for food, drink, lifestyle, and design
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WHAT'S ON OFFER:
๐ฐCompetitive salary and benefits package
โ๏ธ Opportunities for international travel
๐ซ Plenty of chocolate perks
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INTERESTED?
Ready to indulge in a sweet career with COCO Chocolatier, then Apply Now!