Ready to dive into the world of chocolate?
🌟 COCO Chocolatier is looking for a Sales & Customer Service Executive to join their passionate team! If you're bursting with energy, creativity, and a love for sales, marketing, and of course Chocolate, this is the perfect opportunity for you! 💼
ABOUT COCO CHOCOLATIER
They're not just about chocolate; they're about art and innovation! COCO Chocolatier is a premium brand, known for its exquisite designs and available in top stores like Selfridges and Liberty.
THE ROLE:
📊 Managing CRM system and working leads through a sales funnel.
🤝 Key account management – build relationships and provide outstanding customer support to the most important customers.
🆕 Introducing new products and collections to customers.
🎪 Attending trade shows both here in the UK and internationally as a brand ambassador. Regular travel to the USA.
🎉 Organise and run consumer events, and work in partnership with the marketing team on the organisation of trade show.
📈 Following up on leads after trade shows and starting commercial negotiations.
🔍 Identify sales trends and proactively build sales in multiple channels.
📞 Answering client correspondences through email, social media, and phone and relaying extensive product information to customers.
📋 Conducting surveys and writing reports based on customer feedback on products and services.
📦 Managing orders and ensuring their prompt delivery.
🚀 Assist with product launches
💌 Process sample requests (e.g. PR samples and influencer samples
⚙️ Ad hoc sales admin as and when needed
ABOUT YOU:
📞 Customer service and sales experience, preferably in the food industry
🗣️Outgoing personality with excellent public speaking skills
🚀 Ability to multitask and thrive in a fast-paced startup environment
🖥️ Knowledge of CRM software is a plus
🎨 Passion for food, drink, lifestyle, and design
WHAT'S ON OFFER:
💰Competitive salary and benefits package
✈️ Opportunities for international travel
🍫 Plenty of chocolate perks
INTERESTED?
Ready to indulge in a sweet career with COCO Chocolatier, then Apply Now!