At Rhythm 108, small choices are believed to add up to make a big difference. The brand exists to prove that indulgence does not need to compromise on ethics, quality, or sustainability.
Crafted in its Swiss factory by world-class pâtissiers and chocolatiers, Rhythm 108’s treats are created for those “petite pause” moments — an opportunity to slow down and savour something truly delicious.
Every product across the range is:
🌱 Vegan
🌾 Organic
🚫 Gluten-free
🌴 Palm-oil free
♻️ Progressing towards plastic-free packaging
As one of the fastest-growing challenger brands in FMCG, Rhythm 108 is leading the way in plant-based confectionery, with ambitious growth plans across the UK and internationally. The business is purpose-led, sustainability-driven, and scaling at pace.
THE ROLE:
Based at the East London office and reporting to the Managing Director, UK, this is a fast-paced, hands-on role focused on delivering operational excellence and outstanding customer service. The successful candidate will act as a central link between sales, marketing, operations, logistics partners and customers — ensuring seamless order flow, efficient issue resolution, and accurate reporting to support ambitious growth targets.
This opportunity suits someone who is: highly organised, proactive and solutions-focused, commercially aware and confident managing multiple stakeholders.
📍Location:Runaway East Aldgate, 2 Whitechapel Rd, London E1 1EW (Office - 2 days)
KEY RESPONSIBILITIES:
📦 Order Management & Invoicing
Process daily orders and invoice accurately and on time
Track orders end-to-end, resolving issues proactively
Provide clear updates internally and externally
Support daily sales reporting
💬 Customer Service Excellence
Manage the customer service inbox in line with brand tone of voice
Handle complaints professionally and efficiently
Build trusted relationships with retail and distribution partners
🚛 Logistics & 3PL Management
Liaise regularly with third-party logistics providers
Monitor stock movements, delivery performance and costs
Identify risks and cost-saving opportunities
📊 Reporting & Commercial Support
Maintain live P&Ls, order trackers and performance dashboards
Deliver insight-led analysis by customer
Support monthly revenue targets through gap analysis
Highlight growth opportunities and risks
📅 Month-End & Financial Support
Support stock close processes in line with finance deadlines
Ensure reporting accuracy and timeliness
📝 Sales & Marketing Administration
Complete new line forms, set-ups and promotional submissions
Coordinate samples and marketing materials
Support export administration and repacking requests
Provide cross-functional administrative support
⚙ Process Improvement
Identify automation and efficiency opportunities
Drive continuous improvement and cost reduction initiatives
🏢 Office Management
Maintain a tidy, organised office environment
Ensure samples and materials are replenished
ABOUT YOU:
📌 Experience in operations, customer service or supply chain (FMCG desirable)
📌 Experience processing orders and managing customer accounts
📌 Exposure to 3PL providers preferred
📌 Strong Excel and reporting capability
📌 Experience supporting commercial teams advantageous
Key strengths required:
🧠 Analytical mindset
📋 Exceptional organisation and attention to detail
🗣 Strong written and verbal communication
🤝 Stakeholder management confidence
⚡ Ability to thrive in a fast-paced scale-up environment
💰 Commercial awareness of revenue and margin impact
Personal attributes:
🌟 Positive, can-do attitude
💪 Resilient and solutions-driven
🌱 Passionate about sustainability and purpose-led brands
🙌 Team player willing to roll up their sleeves
WHY JOIN RHYTHM 108?
🚀 Join a fast-growing challenger brand
👥 Work closely with the UK Managing Director
📈 Play a key role in scaling UK operations
🌍 Be part of a purpose-led, sustainability-driven business
🏙 Work from a vibrant East London office (hybrid)
INTERESTED?
Rhythm 108 offers the opportunity to combine operational excellence with meaningful impact — playing a tangible role in the growth of a high-performing, values-led FMCG brand.
Express your interest by contacting your Foodchain Contact, or emailing: team@foodchainrecruitment.com. If you are new to Foodchain, you can contact us via LinkedIn or via the below link to discuss further.