THE COMPANY
🌏 Maltra Foods is one of Australia’s leading food and beverage manufacturers, delivering premium-quality products across Australia, New Zealand and global markets
🏆 A proudly Australian, family-owned business with a strong reputation for quality, innovation and partnership. They have 4 of their very own brands. From drinking chocolate and chai to soft serves and sweeteners – their house of brands proudly offers some of Australia’s most loved café and retail products!
📍Clayton, Melbourne - Australia (Office Based)
THE OPPORTUNITY
🤝 Maltra Foods is seeking an experienced Sales Administrator to join its high-performing, collaborative Sales Team, whilst also working closely with Planning, Production and Finance
Customer Service Responsibilities
📞 Act as the key escalation point for customer order issues, working with Sales & Operations to resolve effectively
🛠️ Manage after-sales service including complaints, quality issues, damages and invoicing queries
📊 Monitor and report on DIFOT, supporting continuous improvement initiatives
📈 Collaborate with Demand Planning and Account Managers to support accurate forecasting
💳 Work closely with Finance on customer portals, credit and payment matters
📨 Coordinate customer communications on behalf of Account Managers
📱 Provide tele-sales support where required
Salesforce & Systems
🧩 Maintain Salesforce data integrity, user roles, permissions and SAP integrations
📊 Support Salesforce users with training, dashboards and reporting
🤝 Liaise with Sales, Finance and third-party providers to ensure system efficiency
General Sales Support
📘 Maintain Sales SOPs and reporting documentation
📦 Respond to ad hoc requests including product specs, certificates and samples
💰 Assist with sales-related expenses, ensuring budget alignment
📅 Organise internal meetings and manage calendars
🧠 Provide day-to-day administrative support to the wider Sales Team
ABOUT YOU
🧠 Highly organised, solutions-focused and passionate about great customer service
🥗 Sales Administration experience within a food manufacturing environment
💻 Strong CRM experience (Salesforce highly desirable)
🗣️ Confident communicator, comfortable engaging with major retailers and smaller distributors
📊 Excellent attention to detail with strong analytical skills
📎 Proficient in Microsoft Office
⚡ Proactive, hands-on and comfortable managing multiple priorities
INTERESTED?
Express your interest by contacting your Foodchain Contact, or emailing: team@foodchainrecruitment.com. If you are new to Foodchain, you can contact us via LinkedIn or via the below link to discuss further.