THE COMPANY
π Maltra Foods is one of Australiaβs leading food and beverage manufacturers, delivering premium-quality products across Australia, New Zealand and global markets
π A proudly Australian, family-owned business with a strong reputation for quality, innovation and partnership. They have 4 of their very own brands. From drinking chocolate and chai to soft serves and sweeteners β their house of brands proudly offers some of Australiaβs most loved cafΓ© and retail products!
πClayton, Melbourne - Australia (Office Based)
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THE OPPORTUNITY
π€ Maltra Foods is seeking an experienced Sales Administrator to join its high-performing, collaborative Sales Team, whilst also working closely with Planning, Production and Finance
Customer Service Responsibilities
π Act as the key escalation point for customer order issues, working with Sales & Operations to resolve effectively
π οΈ Manage after-sales service including complaints, quality issues, damages and invoicing queries
π Monitor and report on DIFOT, supporting continuous improvement initiatives
π Collaborate with Demand Planning and Account Managers to support accurate forecasting
π³ Work closely with Finance on customer portals, credit and payment matters
π¨ Coordinate customer communications on behalf of Account Managers
π± Provide tele-sales support where required
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Salesforce & Systems
𧩠Maintain Salesforce data integrity, user roles, permissions and SAP integrations
π Support Salesforce users with training, dashboards and reporting
π€ Liaise with Sales, Finance and third-party providers to ensure system efficiency
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General Sales Support
π Maintain Sales SOPs and reporting documentation
π¦ Respond to ad hoc requests including product specs, certificates and samples
π° Assist with sales-related expenses, ensuring budget alignment
π
Organise internal meetings and manage calendars
π§ Provide day-to-day administrative support to the wider Sales Team
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ABOUT YOU
π§ Highly organised, solutions-focused and passionate about great customer service
π₯ Sales Administration experience within a food manufacturing environment
π» Strong CRM experience (Salesforce highly desirable)
π£οΈ Confident communicator, comfortable engaging with major retailers and smaller distributors
π Excellent attention to detail with strong analytical skills
π Proficient in Microsoft Office
β‘ Proactive, hands-on and comfortable managing multiple priorities
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INTERESTED?
Express your interest by contacting your Foodchain Contact, or emailing: team@foodchainrecruitment.com. If you are new to Foodchain, you can contact us via LinkedIn or via the below link to discuss further.