Cocoba Chocolate is a fast-growing premium chocolate company specialising in beautifully crafted chocolates designed for gifting. Their products are stocked in leading department stores and gift retailers, with a growing international export presence. π Their mission is simple: to turn every gift into a truly memorable experience β from the first click to the final bite
π§ Cocoba are looking for a strategic, organised, and creative Online Manager / Head of eCommerce to lead their digital growth.
π This role offers the chance to own and shape the entire online customer journey for a premium gifting brand.
π€ Working closely with external agencies and internal teams, this person will ensure the online store performs seamlessly while scaling for growth.
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THE ROLE
π» Manage and optimise the e-commerce website across products, pricing, content, and promotions
π Monitor website performance, campaign results, conversion rates, and customer behaviour
π£ Work with the online agency to drive growth, engagement, and brand visibility
π¦ Oversee online orders, fulfilment workflows, and coordination with operations teams
π Manage digital campaigns alongside marketing, including email, promotions, and seasonal gifting
ποΈ Maintain organised records of campaigns, budgets, schedules, and performance insights
π₯ Manage and develop a small online team, providing leadership, guidance, and training
π Support the growth of the online team as the business scales
ποΈ Ensure accurate product listings, inventory updates, and gifting options
π¬ Handle customer enquiries related to online orders and gifting experiences
β¨ Identify opportunities to improve UX, increase sales, and enhance customer satisfaction
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ABOUT YOU
π§Ύ Proven experience managing an e-commerce store or online business
π§ Strong understanding of online sales funnels, UX, and digital merchandising
π Excellent analytical skills with the ability to interpret data and optimise performance
π£οΈ Strong communication and organisational skills
π οΈ Confidence working with e-commerce platforms such as Shopify, Klaviyo, or similar
π― A data-driven mindset with strong attention to detail
β³ Ability to manage multiple projects simultaneously through effective time management
βοΈ Strong copywriting skills with an understanding of B2C marketing strategies
π« A passion for premium products, gifting, or food brands is highly desirable
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WHAT'S ON OFFER
π‘ Hybrid working environment
π The chance to grow with a fast-expanding premium gifting brand
π¨ Creative freedom to shape and elevate the online customer experience
Interested?
π This role is ideal for a proactive eCommerce leader eager to take ownership, drive innovation, and make a real impact in a fast-paced, premium brand environment.
Express your interest by contacting your Foodchain Contact, or emailing: team@foodchainrecruitment.com. If you are new to Foodchain, you can contact us via LinkedIn or via the below link to discuss further.